01
RESEARCH
Research Goals
1. Identification of Pain Points and Challenges: The purpose of this study is to identify the specific pain points and challenges faced by tenants and building management in fostering community relations and managing ongoing operations. This involves understanding gaps in communication, inefficiencies in management processes, lack of community engagement, and other areas of concern.
2. Gathering User Insights: The study aims to gather insights from tenants, property managers, and building managers to understand their experiences, needs, and expectations regarding community relations and ongoing management. This includes understanding their communication preferences, desired community engagement activities, and the specific tasks and responsibilities involved in building management.
3. Understanding User Expectations: This research aims to gain an understanding of the expectations tenants and building management have from an application related to community relations and ongoing management. This involves revealing desired features, functionality, ease of use, and user interface preferences.
4. Opportunities for Improvement and Innovation: The research also focuses on revealing desired features, functionality, ease of use, and user interface preferences, which can lead to improvement and innovation in the application.
Interviews and Questionnaires
I conducted interviews and distributed questionnaires to potential users to understand the needs and pain points around their puppies.
80%
Feel they are not involved enough in what is happening in their living environment.
40%
Meet with their neighbors during their free time.
45%
Of respondents only sometimes feel a sense of community in their building.
60%
Expressed dissatisfaction with the current building management.
Quotes from the Survey
"Help, patience, and sharing can improve the sense of community."
"Sometimes, it's hard for me to initiate interaction."
"Tasks like gardening and cleaning should be shared."
"I always forget to transfer money to the committee, and it always creates discomfort."
Background:
A young mother, Hila wants to experience a sense of community in her residential area. With her family and close friends living far away, Hila feels the lack of spontaneous social gatherings.
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Bio
Name: Hila
Age: 34
Status: In a relationship, A mother of two
Occupation: Product Manager
Hobbies - baking, politics, art and parties.
Residence: Tel Aviv
Pain Points
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Limited interactions with neighbors
-
Difficulty finding information about community events and messages.
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Inefficient communication channels.
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She is uncomfortable asking for help.
Goals
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Improve the quality of life in her area of residence and the surrounding area.
-
Foster a sense of community and cooperation.
02
SYNTHESIS
Main person
Bily
A concept application for relations between tenants in a residential building and co-operation in the building.
The application aims to improve communication, improve interactions with neighbors, and provide effective management solutions for tenants and property managers
(01)
6B
Ux Ui
2022
The Challenges
One of the key challenges is developing a design that encourages community relations while maintaining effective building management. Traditional methods such as bulletin boards, emails, or physical meetings often fail to reach all tenants efficiently, resulting in a lack of awareness regarding community events, updates, and important announcements.
04
USER INTERFACE
05
STYLE GUIDE
Colors Typography
Ab
Poppins Regular
Poppins Bold
03
IDEATION
The Solution
1. User Profiles: Personalized profiles containing information about tenants and families can facilitate matches and conversation topics between users.
2. Communication Channels: Users should be able to share updates, messages, and participate in discussions. There is a need to separate official announcements from casual conversations between tenants.
3. Community Engagement: The app should offer features that promote community engagement, such as event calendars, RSVP functionality, and community forums. This allows residents to connect, plan activities, and participate in social events.
4. Maintenance Requests: Tenants should be able to submit maintenance requests through the app.